Terms & Conditions
Terms & Conditions
1. ORDERS
Orders to Lens Society must be submitted via our website www.lenssociety.co.uk.
Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us via email at support@lenssociety.co.uk or by calling us from Monday to Friday, 9am to 5pm on 01215161975. We will confirm any changes in writing to avoid any confusion between you and us.
When you sign and/or submit your Order to us, this does not mean we have accepted your Order for Goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order (if ordered via our website or mail order) at which point a contract will come into existence between you and us.
If you need make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within 24 hours of the Order being placed. If changes are made after this time a charge may be applied. If cancellations are requested after 24 hours of the Order being placed charges may apply for the custom-made lenses.
The operator of the Lens Society website is Lens Optical Limited (“we”, “us”). Our company is a private limited company registered in England and Wales under company number 14139804 and our registered office address is Aston House, Unit 3, 5 Aston Road North, Birmingham, United Kingdom, B6 4DA. If you have any queries or complaints, please contact us at support@lenssociety.co.uk.
2. LIMITATIONS OF SUPPLY OF GOODS
Unfortunately, despite our best efforts, we cannot always guarantee the availability of Goods as set out on our site. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not process your Order if made. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
3. PRICES AND PAYMENT
We only currently accept British Pounds (GBP).
The price of the Goods will be set out in our price list in force on our website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price. Where we are providing Goods to you, you must make payment for Goods in advance by credit or debit card.
4. DELIVERY
Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Unfortunately, we do not accept orders from addresses outside the UK. We will contact you with an estimated delivery date and you will be notified when the Goods have been dispatched. Delivery of an Order shall be completed when we deliver the Goods to the address you gave us. If no one is available at your address to take delivery, the courier will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery. The Goods will be your responsibility from the completion of delivery. You own the Goods once we have received payment in full.
5. RETURNS AND REFUNDS
We offer a 30-day return policy. You must notify us within 14 working days of receiving your Goods if there is fault or damage to your product(s). If returning items, the product(s) needs to reach us within 30 days from the date of dispatch printed on your dispatch note/invoice. Returns must be in original condition and with all accessories (e.g. cloths, cases, etc). Please include a covering letter with the product(s) stating the reason for your return. All refunds will be made via the same method of payment. Refunds will be processed the same day the return is authorised but may take up to 28 working days to appear in your account. You will receive a prompt email to confirm your return request has been accepted.
As prescription lenses and tints are custom-made, we are unable to offer a refund. We work hard to ensure every product is of excellent quality and in perfect condition. However, if a product is found to be faulty within 12 months of supply, Direct Sight will happily repair or replace the product free of charge.
We promise to create all products to match the prescription you provide us with. However, if you find a problem with the lenses, we advise you to return the product to us along with a copy of the prescription used for the order and we will investigate the problem. If it is found that we are at fault, we will happily repair or replace the lenses within 7-28 working days, free of charge. If the prescription details you provided us with are incorrect, we are unfortunately unable to offer a refund for the lenses. We will however offer a one-time free exchange if you provide us with the correct and valid prescription details.
If exchanging to a product of a lower value, the price difference will not be refunded. If exchanging to a product of a higher value, the price difference will need to be paid.
6. INTELLECTUAL PROPERTY RIGHTS
REGLAZE SERVICE
Lens Society offers a reglazing service, which allows you to keep your existing glasses but have them fitted with new prescription lenses. Every effort will be taken to ensure that your glasses are returned to you in a satisfactory condition, but reglazing can entail some risk to the frames, as the quality and condition cannot be guaranteed prior to reglazing. Should the frame be deemed unfit for reglazing, Lens Society will contact you and any payment will be refunded.
In the unlikely event any damage is caused during reglazing, Lens Society will offer you one replacement frame from the LS Collection, glazed with the lenses originally ordered.
The fitting of new lenses may affect the original fit of the frame. We can offer frame adjustments to frames not supplied by Lens Society but again, can entail some risk to the frames.
Due to the delicate nature of the reglazing process, Lens Society cannot guarantee to return original lenses if broken or damaged during production.
Lens Society will not accept liability in the unlikely event that a customer’s own frame is damaged during the glazing process or is lost in the post. Sending a frame for reglaze, is at the customer’s own risk.
7. CONDITIONS OF SALE
By submitting an order to Lens society you confirm you are aged 16 years of age or over. You have been issued a prescription by a qualified optician within the last 2 years. If requested, a copy must be supplied, and you will supply accurate details of your current prescription (including any notes on the prescription) when requested.
8. CANCELLATION RIGHTS
Under the Consumer Contracts Regulations, you have the right to cancel the contract at any time until seven working days after the date of delivery of the Goods. Any custom-made items (prescription lenses or tints) must be cancelled within 24 hours of the Order being placed. If your Order has been dispatched, you will need to return the Goods to the address below:
Lens Society
Aston House, Unit 3, 5 Aston Road North, Birmingham, United Kingdom, B6 4DA.
